Frequently asked questions
When will I recieve my order?
'WebOrb' includes many products from all around the world. And each product has unique shipping details. You can filter the products by using tags. And you can see which products will be shipped by location. Please make your choice based on locations. If you are unsure about the product and the location of the product, please contact us before ordering.
7 - 15 business days for International
Is my personal and credit card information safe?
Definitely! Credit card processing is secured. Furthermore, your credit card information is never stored on file. If you’re still hesitant, you can checkout using PayPal.
How do I track my order?
After your order ships, you'll receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order.
How can I change my shipping address?
If you contact us within a few hours after placing your order we will do out best to change your address. Unfortunately once your order is processed, we cannot change your address. Please email us at firstname.lastname@example.org with your order number if you believe your package won’t arrive to you.
Can I return my order for a refund?
How do I cancel my order
Unfortunately once your order is processed it cannot be cancelled as it’s already on its way to being shipped. Nevertheless, if you email us within 6 hours after you place your order to email@example.com, there is a slight chance we can cancel it in time! If your order is processed and on its way to you and you’d like to return it, you can write RETURN TO SENDER on the package (without opening it) and have it sent back to us for a refund minus shipping cost and handling fee. Please email us at firstname.lastname@example.org if you’re in this situation.
How do I know if my order went through?
Once your order goes through, you will receive a confirmation email with your order number. If you created an account, you can log into your account and see the status of your order. If you haven’t received an email confirmation you may have entered your email address incorrectly and thus are not receiving our emails. If you haven’t received an email confirmation and do not see your order in your account, your order most likely did not go through due to a credit card processing issue — your name, billing address and zip code that you enter upon checkout must match your credit card statement’s information. Please email us at email@example.com and we will look into your order for you.
Do you have an affiliate program?
YES! You can find our affiliate program details and apply to join here, soon!
I'd like to re-sell your products. How can I do so?
You can apply to join our Affiliate Program. For more information click here, soon!
What types of payments do you accept?
Why is my credit card payment not going through?
If you are seeing an error upon entering your credit card information please make sure of the following:
International shipping is impacted due to the global COVID-19. Please be aware of this if your order is time sensitive. We are very sorry for the inconvenience. Stay Healthy!
For every purchase you do, we'll send one of these illustrations (depends on your purchase: S/M/L or XL - .jpeg or .png digital file) to your e-mail address.